Shipping & Delivery

IMPORTANT CUSTOMER NOTICE - SHIPPING AND DELIVERY DELAYS DUE TO CORONAVIRUS

Sole Distribution is continuing to process orders as per standard trading.

However please follow this link for the latest updates from Australia Post regarding delayed and suspended deliveries due to Coronavirus : https://auspost.com.au/about-us/news-media/important-updates

Orders being shipped to certain areas may experience possible delivery interruptions or delays.

Please contact customer services - details below - if you have any questions about your order.

*Updated 23/03/2020

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STANDARD DELIVERY

- $5 flat rate for orders up to $190
- $10 flat rate for orders $190 - $500
- $20 flat rate for orders $500 and up

Please note: Shipping Rates are based on Practitioners and Affiliates Pricing
 
  • Please allow up to 7 to 10 business days for delivery.
  • Tracking details are supplied within the dispatch email.

  • EXPRESS SHIPPING

    Contact us for shipping rates.

    CUSTOMER NOTE

    • Delivery times outlined above are an estimation and are subject to the destination postcode, courier service, time of acceptance and receipt of cleared payment.

    ORDER DISPATCH

    • All Sole Distribution deliveries are shipped with authority to leave - if this is not your client's preference please contact our Customer Service team.

    • All orders are dispatched from our Australian warehouse which operates between the hours of 9 am to 5 pm, Monday to Friday *#. The order will be processed and dispatched by our team during these hours.

    • Our handling time for most orders is 1-2 working days.

    • Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 3-4 days due to the high volume of orders.

    NEED HELP?

    Call our Customer Service Team on +61 3 9583 2337 - the team is available from 9 am - 5 pm Monday to Friday *#.

    Alternatively, you can email us at  orders@soledistribution.com.au and a member of our team will be in touch as soon as possible during these office hours.

    *Australian Eastern Standard Time/Australian Eastern Daylight Time 

    #excluding Australian public holidays