**Returns are at the cost of the Affiliate and Practitioner.**
Orders that have been made on the Sole Distribution Australia website can only be returned via our online return request form below. Please read the following information carefully before proceeding.
Sole Distribution will accept product returns on the proviso that all of the following conditions are met:
- Unworn and unused with the original tags attached
- In the original branded undamaged shoebox
- Within 100 days of purchase
- Purchase was made on this website
Please note we are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you wear socks and test them out on the carpet (just in case!).
Refunds will be handled as follows:
- Will be issued using the same method as the original purchase
- Credited to the same account your payment came from
- Processed within 7 business days of receiving the return at our warehouse
- During peak periods refunds may take 10 business days
- Once processed, the time for funds to appear in your account will depend on your card issuer
- International customs duties and sales taxes are not refunded for shipments outside Australia
- Returns are at the cost of the Affiliate and Practitioner
- Returns must include a valid proof of purchase of postage
- Returned items within the same order should be packed together
- Orders made online must be returned via the online return request form below
We reserve the right to refuse the return of goods which are not sent in accordance with our returns policy. Our returns policy does not affect your statutory rights.
Please click the button below to complete the return request form: