DELIVERY

How long does my delivery take?

If your order is coming from our Australian warehouse your order should arrive within 2 to 4 business days.

Can my parcel be delivered to a depot?

Yes, your package can be delivered to a depot. Please enter the depot address along with your name as your address on checkout.

How can I track my order?

When Australia Post processes your order for postage, they will send you an email containing a Tracking ID. You can use this on their website to track your parcel.

Will I have to sign for my delivery?

Yes, however you may nominate to have the parcel left without a signature (e.g. on your door step). We recommend voluntary insurance on any items that are to be left unattended.

What if I’m not at home when my package arrives?

Australia Post will deliver the parcel to your address. If you’re not home when it arrives, the postman will leave a note at your place and take your parcel back to a nearby Australia Post Office. They’ll keep if there for five days, then they’ll send you another note to remind you to come and pick it up. Then, just because they’re really nice, they’ll keep your parcel at the post office for five more days. After that, Australia Post will send it back to our warehouse, and we’ll contact you to see if you still want it!

What is the postage and handling charges on all orders?

A $10.00 flat-rate is applicable to all orders within Australia and a $15.00 charge is applicable to all orders shipped to New Zealand.

How do I change my address after I’ve placed my order?

Your shipping address can be changed as long as your order has not left the warehouse. To change your shipping address, contact our Customer Support team as soon as possible on 03 9598 4859 (within Australia).

My item hasn’t arrived yet, what can I do?

Please allow up to five business days for your order to arrive. You are able to track the status of your order using the Tracking ID sent to you in an email from Australia Post. If you have any concerns, please do not hesitate to contact our Customer Support team on 03 9583 2337 (within Australia).

Do you ship internationally?

We currently ship to Australia for a flat-rate of $10.00 and New Zealand for a flat-rate of $15.00.

Do you ship to PO Boxes or military addresses?

Yes!